trueprotein turning into a bunch of ***

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awaken375
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trueprotein turning into a bunch of ***

#1 Postby awaken375 » Thu Jan 05, 2012 7:51 pm

trueprotein.com got my order wrong

went for 100% gemma, they shipped me 1/2 leucine 1/2 caseinate.

what weirds me out is that gemma is high in leucine, and i got natural strawberry flavor on it, which makes me think of the last order from them being premium strawberry. paranoia is telling me they did this to harass me for being vegan. i emailed them about it.
thought it was noteworthy..
plus it took 9 days for them to get it to me, which is weird
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lobsteriffic
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Re: trueprotein turning into a bunch of ***

#2 Postby lobsteriffic » Thu Jan 05, 2012 9:20 pm

I'm really sorry that happened, it sounds like a frustrating situation.

I haven't ordered from them in quite awhile, but I never had any issues and certainly didn't feel like I was being harassed for being vegan.

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vegansludge
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Re: trueprotein turning into a bunch of ***

#3 Postby vegansludge » Thu Jan 05, 2012 10:17 pm

Hopefully it's just a mistake - they are pretty clear about which blends/proteins are/aren't vegan so I don't see why they'd be hassling vegans. Plus, I'm sure that non-vegans order vegan proteins as well. Though, if this is a reoccurring them, I'll be super bummed out.

Guess it's convenient I need to place my order tomorrow. I'll let you know how it goes. Ha.
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Re: trueprotein turning into a bunch of ***

#4 Postby xChrisZx » Sat Jan 07, 2012 1:20 am

It was most likely an honest mistake.
Thinking otherwise is stupid.

My only complaint is that the shipping could be faster.

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vegansludge
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Re: trueprotein turning into a bunch of ***

#5 Postby vegansludge » Sat Jan 07, 2012 1:37 am

xChrisZx wrote:My only complaint is that the shipping could be faster.


Agreed. I think from here on out, I'm going to order for months at a time instead of just one month so I don't have to end up buying other powders until it gets to my door since there's always about a week delay. Though, for the amount of money I end up saving in the long run, I can't really complain.
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awaken375
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Re: trueprotein turning into a bunch of ***

#6 Postby awaken375 » Sat Jan 07, 2012 2:36 am

Good morning John and thanks for the e-mail, we were about to contact you as we just received notification from the customer that received your order of the mistake. We will be issuing out a replacement for your order today with overnight shipping, along with a pre-paid return shipping tag for the existing material that you received.

We apologize for the inconvenience, but we appreciate your patience and understanding, and we will have those materials out to you immediately,

-Carl
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Re: trueprotein turning into a bunch of ***

#7 Postby xChrisZx » Sun Jan 08, 2012 11:06 pm

vegansludge wrote:
xChrisZx wrote:My only complaint is that the shipping could be faster.


Agreed. I think from here on out, I'm going to order for months at a time instead of just one month so I don't have to end up buying other powders until it gets to my door since there's always about a week delay. Though, for the amount of money I end up saving in the long run, I can't really complain.


I have been thinking about doing the same.
Order 10 pounds at first, once I get down to 5 order another 5 and keep doing that from there.

You know there are always 5% discount codes right?

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Re: trueprotein turning into a bunch of ***

#8 Postby vivalasvegans » Mon Jan 09, 2012 12:34 am

they've always been great with my vegan orders. just got one of custom stuff, as a matter of fact, and it was all fine. i would think they wouldn't want to be alienating their vegan customer base since they started marketing a vegan meal replacement.
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vegansludge
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Re: trueprotein turning into a bunch of ***

#9 Postby vegansludge » Mon Jan 09, 2012 10:31 am

xChrisZx wrote:
vegansludge wrote:
xChrisZx wrote:My only complaint is that the shipping could be faster.


Agreed. I think from here on out, I'm going to order for months at a time instead of just one month so I don't have to end up buying other powders until it gets to my door since there's always about a week delay. Though, for the amount of money I end up saving in the long run, I can't really complain.


I have been thinking about doing the same.
Order 10 pounds at first, once I get down to 5 order another 5 and keep doing that from there.

You know there are always 5% discount codes right?


I always forget about them. I haven't placed my order yet because I've been debating between getting some additional flavor packs or just buying some Amazing Grass Superfood to throw in there to make sure I'm covering all my bases (plus, their orange dreamsicle flavor is so fucking tasty).
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awaken375
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Re: trueprotein turning into a bunch of ***

#10 Postby awaken375 » Mon Jan 09, 2012 9:53 pm

My lime flavor gemma arrived. It is excellent.
One of the best I've had so far. I'd avoid the strawberry cheesecake one, it starts feeling too rich in the mouth if you eat it every day.
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kckas
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Re: trueprotein turning into a bunch of ***

#11 Postby kckas » Wed Jan 11, 2012 3:56 pm

FYI: check the weight of the items you receive from them. I bought BCAAs and the weight was way less then I should have received. They did send me an extra pound free of charge but it sucks that they didn't just give me what I paid for in the first place.

I also received someone else's order at first and had to pack it back up and mail it UPS to the person it was suppose to go to. So my order took a long time to actually get to me.


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