Holy crap, those NoHarm shoes are expensive! I wish I could sell things like those, but trying to convince people to pay $250 and up for vegan shoes in this economy would only result in my spending a season's shoe budget on things that would just gather dust on the shelves. Even Sanders footwear that we used to carry isn't that expensive, and they made the BEST quality vegan footwear I've ever seen (all styles were hand-made in a small unioninzed shop in the UK, which means they were not cheap, but definitely lower cost than the NoHarm brand styles!)
We're working to HOPEFULLY be able to offer free returns on footwear later this year for our shop. It's not set in stone as we're still crunching numbers to see if it's feasible (when you're a billion-dollar giant like Zappos it can be done easily, but for small independent retailers, it's usually a pipe dream to be able to afford such a service due to massive losses incurred on eating the return costs).
Fingers are crossed we can do it, as it may be the last foray we have into vegan footwear, since the online mega-stores and shady deep discounters (read: eBay closeouts on shoes that were just released, a tactic some shops use to undercut everyone and get around manufacturer's regulations about adhering to set pricing standards) have put a hell of a hurt on our footwear business this past few years. Precisely why I will no longer look to carry major brands and am working with independent footwear companies that actually want to support small business instead of spit-shining the big retailers whose purpose is to squash the competition!